FAQ
Questions, answered plainly
How we start, how we price, how we work together and what you keep. Questions about one service are answered on that service line's page.
Questions 01
Getting started
What happens before any work begins.
What does a first call with Resonans look like?
Thirty minutes with a strategist. We ask about your business, your market and what you have tried so far, and you leave with the first three things we would change.
Which businesses do you work with?
Companies whose product works but whose brand does not yet say so clearly: start-ups preparing to launch, growing companies and established businesses entering a new market.
Do we need to know which service we need?
No. Tell us the problem and we will recommend where to start. It is often research or strategy, rather than the thing you first asked for.
Do you work with businesses outside Iran?
Yes. We work remotely, run workshops online and deliver in English and Persian.
Questions 02
Pricing and contracts
How projects and monthly services are priced and paid.
How do we request a proposal?
Email your brief or RFP to [email protected], or send the form on the Contact page. Include the goal, the scope, the deadline and the budget range. We reply within two working days with questions or a proposal.
How do you price your work?
Research, branding and website builds are fixed-price projects, quoted after a first call. Management, content and monitoring are monthly services with a set scope.
Is there a minimum term for monthly services?
Monthly services start with three months, because the first month is set-up and results need time to show. After that you can stop with thirty days' notice.
How do payments work?
Projects are paid in stages: a deposit to start, then payments at agreed milestones. Monthly services are paid at the start of each month.
Questions 03
Working together
Who you work with, how often you hear from us and what you keep.
Who will we work with?
One lead strategist who stays with you from the first call to the last report, plus the specialists each stage needs.
How often will we hear from you?
Every week during a project, with a short written update and a call when a decision is needed. Monthly services end each month with a report and a review call.
Who owns the work when the project ends?
You do. Every file, account, domain and piece of content is yours, handed over in formats you can open without us.
Can you work alongside our in-house team?
Yes. Many clients keep writing or design in-house and bring us in for strategy, research or production. We hand over guidelines and templates so both teams work to one standard.
By service line
Questions about one service?
Each service line has its own questions, on its own page.
-
01
Research
Competitors, customers, keywords and trends.
5 services
Research questions -
02
Branding
Strategy, verbal identity, logo and visual identity.
4 services
Branding questions -
03
Web
Custom websites, management, search data and tools.
5 services
Web questions -
04
Social Media
Page design, content, video and your English launch.
4 services
Social Media questions
Start a project
Let's make your brand heard.
Tell us about your brand and what you want it to achieve. We reply within two working days. Sending a formal RFP? Email it to [email protected].